Gladesville Guitar Factory

Awesome first experience with Gladesville Guitar Factory. I was impressed with the range of mandolins and banjos they had in stock, something that I feel many music stores lack in, bluegrass lovers won't be bored here...! These guys also do their best to preorder/secure the more difficult-to-get instruments like Gibson mandolins which can be a bit scarce in quantity, along with few other instruments. By far Sydney's best music store for their unique range and overall awesome customer service. And... I achieved one of my life goals - I've always wanted to own a Gibson mandolin that I'll play till the end. Thanks guys for making it a reality.

Thank you for Mike for hiring such experts to worth with you and Brett you were absolutely fantastic! They were all so friendly and helpful, and they went above and beyond to make sure that I had a great experience in purchasing the Taylor 912CE. I would definitely recommend them to anyone looking for a great guitar and excellent service.

Popped in today to check out and get some advice on a couple of acoustic guitars that I had been eyeing up online. The staff were incredibly welcoming and extremely helpful. Every staff member had extensive knowledge on each guitar I was shown and really helped me with my decision. Best experience iv had in a music shop and will be returning in the future.

Gladesville Guitar Factory has been on my radar for years and I am so glad I finally went today to check out a guitar. Firstly, I was greeted by very friendly staff who were warm and approachable. I then told the staff what I was after and they knew immediately where the item was and sat me down on a comfortable bench. Brett, the salesperon looking after me told me a few things about the guitar I was looking at, a secondhand Eastman E1SS-SB, but then left me to play the guitar by myself which was nice. He checked back a few times, never in a pushy-sales way, which I really appreciated. The Eastman was amazing, but, what really sealed the deal was the environment at Gladesville Guitar Factory. The store has a reputation for having staff that know their stuff, and it shows. It was obvious to me that the store took a lot of pride in actually caring for the guitars in the store which was really refreshing. I work in a music store, and have visited almost every other music store in Sydney and have never had such an amazing experience. This is the guitar store you go to if you really want to be served by people who care for their instruments and know about their instruments, and who don't treat you like a dollar sign. Thank you to Brett and all of the Gladesville Guitar Factory team for my experience today. I will be back!

Let's celebrate amazing Customer Service. Gladesville Guitar Factory you always go Above and Beyond. Anytime I have had an issue they not only rectify it, they work directly with the manufacturer to ensure it's completely taken care of. With a recent issue covered under warranty they even offered me a replacement while the amp is out getting fixed / replaced. I have always been blown away with the honesty, and integrity of the staff. Genuine, and the best in the business.